Contact Center Benefits with Jabra

Contact Center success is measured by conversion rates and number of calls. Jabra headsets employ the latest technology and design to empower your agents and maximize efficiency by giving them the best tools to help them focus and perform. Check out the benefits offered by Jabra and compare them with your own needs.

Greater Efficiency

greater productivity
Jabra enables you to handle more calls faster and more efficiently without compromising call quality or increasing resources
  • Reduce training time and put agents to work immediately
  • Reduce call-handling time instantly with excellent sound
  • Increase conversion rates with effective communication

Superior Service

Higher quality

Jabra helps you gain competitive advantage with superior customer service

  • Dramatically improve the call experience for agents and customers
  • Empower your call agents to deliver better customer service
  • Improve communication and collaboration with colleagues between calls

Maximum Comfort

Higher quality

With Jabra solutions you get satisfied and motivated agents

  • Keep your agents motivated and positive with a choice of styles
  • Improve the call experience for your agents with state-of-the-art audio technology
  • Improve your Contact Center environment with Noise Blackout™ and microphone noise-cancelling technology
Increase Customer Satisfaction

Enhance the customer experience for higher conversion rates

•  Wideband sound quality for a more natural audio experience and crystal clear voice transmission.
•  Choice of microphones with noise-canceling securing a more personal experience
•  Consistent sound clarity for fewer call interruptions and conversation stoppers

Durability

Long service life for higher ROI

• Sturdy design
• Heavy duty cords
• Smarter designs that encourage careful handling

Enable agents

Simple to learn, easy to use

• Plug ‘n Play functionality
• Fast learning for immediate maximum performance
• Call monitoring capabilities

Motivate agents

Jabra headsets reduce overall call time by 33%

• Consistent sound quality for fewer interruptions and greater comfort
• Ergonomic design for comfort, focus and productivity
• Wide range of products to match individual agents needs and preferences

Protect agents

Avoid hearing fatigue and loss of productivity

• Protect agents against sudden volume peaks
• Keep incoming volume at a level defined by the built-in noise protection
• Choose ergonomic headset designs to avoid physical tiredness and pains

Regulatory compliance

Certainty of compliance with international noise at work regulations

• Satisfy health and safety authorities
• Avoid sick days
• Enhance performance

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