Jabra PRO 920: Auto EHS mode does not detect the EHS cable connected, what is wrong?
In order for auto EHS mode to be fully functional, the EHS cable must be plugged in before the base is powered on. Exceptions include Siemens Optipoint, which must be selected in the voice prompted settings menu (remote call control).
Jabra PRO 930: If the person on the other end of the call has difficulty hearing what I am saying (using the Jabra PRO 930) can anything be done to help them?
If the caller has difficulty hearing you when you are using the Jabra PRO 930 headset, you should adjust the boom arm tip. This is particularly important when using a headset with a noise-cancelling microphone, which must be positioned quite close to the mouth. Alternatively, adjust the microphone volume on the back of the base. Alternatively, you can adjust the microphone volume on your computer, i.e. on your softphone client or the windows control panel.
“Windows XP:
Control Panel -> Sound and Audio Devices -> Select the Audio tab and select Jabra Pro 930 as Sound Recording device, push the Volume button and adjust the microphone level slider.
Windows 7:
Control Panel -> Hardware and Sound -> Manage audio devices -> Select the Recording tab and select Jabra Pro 930 and push the properties button. Select the Levels tab and adjust the microphone level slider.”
Jabra PRO 930: Can I adjust the product settings without using the Jabra PC Suite?
Yes, some key settings can be adjusted, e.g. range, audio protection, and auto sleep mode. While not on a call you can enter the voice guided set-up menu by wearing the headset and pressing the headset volume up/volume down buttons at the same time until you hear a beep. Use volume up and volume down button for toggling the current setting; use the answer/end call button to accept the setting and then go to the next setting in the menu. Exit the set-up mode the same way as you entered the menu
Jabra PRO 900: If the headset needs to be replaced, how do I pair a new headset?
You can pair a new headset in two different ways:
1) if your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute);
2) if your previous master headset is on, you should dock the new master headset and press and hold the answer/end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute). Please note: The base needs to be turned on when you dock the new master headset.
Jabra PRO 930: Can the Jabra PRO 930 be used for listening to e.g. music or netradio?
Yes. The best music quality is achieved by selecting wideband audio and setting the media player to half the full volume level or lower. Please also note that the Audio protection SafeTone™ is a feature intended for speech usage only and a higher protection level will impact music quality. To open an audiolink to the Jabra PRO 930 without launching your softphone client, simply click the headset answer/end button twice. Please note that Jabra PRO 930 must be selected as default audio device for your media player or operating system.
Jabra PRO 920: Does Jabra PRO 920 include wideband?
No, Jabra PRO 920 is designed for narrowband only. This is because most desk phones do not support wideband sound. If wideband sound is selected on the headset when not supported on the desk phone, the result would be a reduction in sound quality.
Jabra PRO 920: Is it possible to update the firmware?
Yes, you can upload new firmware using the Jabra PC suite. To establish a connection between Jabra PRO 920 and a PC with Jabra PC Suite installed, you will need to connect with a special service cable, available as an accessory (SKU no. 14201-29).
Jabra PRO 920: I can hear my own voice echoing during call – what can I do to avoid this?
The microphone volume on the Jabra PRO 920 should match that of your deskphone. Try adjusting the microphone volume down, one step at a time, whilst talking. When the microphone volume reaches the appropriate level, you will notice the echo has been reduced.
Jabra PRO 920: Is it possible to adjust Jabra PRO 920 further than the voice prompted set-up guide?
Yes, you can adjust further settings using the Jabra PC Suite (e.g. disabling ringtone in headset, disabling mute reminder tone, enable permanent conference mode, set a password protection, etc.). To establish a connection between your Jabra PRO 920 and a PC with the Jabra PC Suite installed, you need to connect with a special service cable, which is available as an accessory (SKU no. 14201-29).
Jabra PRO 920: If the person on the other end of the call has difficulty hearing what I am saying (using the Jabra PRO 920) can anything be done to help them?
If the caller has difficulty hearing you when you are using the Jabra PRO 920 headset, you should adjust the boom arm tip. This is particularly important when using a headset with a noise-cancelling microphone, which must be positioned quite close to the mouth. Alternatively, adjust the microphone volume on the back of the base. Refer to the Quick Start Guide and User Manual.
Jabra PRO 920: I do not have clear audio. What could be wrong?
The clear dial tone switch and microphone volume settings must match your desk phone. Follow the steps in the Quick Start Guide for setting up the product correctly.
Jabra PRO 930: Will I need to do anything else to get full functionality on the Jabra PRO 930?
For some softphones, specific drivers may be needed to enable full call control. These are available free of charge through the Jabra PC Suite:
www.jabra.com/pcsuite
Jabra PRO 900: How safe are Jabra PRO 900 headsets? Do they provide protection against unexpected loud noises?
Jabra PRO 900 features Jabra Safetone™ technology which covers Peakstop™, and protects the user against sudden loud sound spikes. It also features Intellitone™, which protects the user against dangerously high sound exposure over a full working day. In the Jabra PRO 900, you can select Peakstop™ only, or Peakstop™ and Intellitone™. Intellitone™ sets a maximum audio protection level of 85 dB SPL (sound pressure level). This corresponds to the recommended maximum sound level that you may be exposed to during the course of a working day (ref. Directive 2003/10/EC of the European Parliament and Council of 6 February 2003). Many experts define acoustic shock as being exposed to a sound of over 135 dB SPL (sound pressure level), but even lower sounds can damage the hearing. That’s why Jabra PRO 900 headsets with Jabra Peakstop™ - like other Jabra headsets - cut off sounds at 118 dB SPL
Jabra PRO 920: Will Jabra PRO™ 920 work with any desk phone?
Yes, Jabra PRO 920 works with just about any desk phone. However, the call control function via your headset depends on which desk phone you’re using and the connection between the headset base and desk phone (EHS control).
Jabra PRO 930: How do I connect the Jabra PRO™ 930 to a computer softphone?
It is a simple plug-and-play solution. All you have to do is plug it into the USB port of the computer and it is ready for use. Further enhancements and specific adjustments can be set using the special software, Jabra PC Suite.
Jabra PRO 930: Does Jabra PRO 930 include wideband?
Yes, with Jabra PRO 930 you can choose between narrowband and wideband. Narrowband offers longer talk time and better density performance; wideband gives you a richer, fuller sound quality.
Jabra PRO 900: What can I do if I have difficulty hearing the person on the other end while using a Jabra PRO 900 headset?
This probably means the volume is turned down too low, so try turning up the volume on the headset’s volume control buttons.
Jabra PRO 900: How do I ensure the headset fits me exactly?
The headband is fully adjustable. Adjust the length of the headband for an optimal fit to your head. You can even bend the metal part to obtain a looser or tighter fit. When you wear the headband, thanks to the swivel function, the ear piece adjusts to the angle of your ear and remains comfortable. You can also adjust the boom arm so that the microphone is placed optimally against your mouth.
Jabra PRO 930: Will Jabra PRO 930 work with all computers?
Jabra PRO 930 works on PCs. Mac is not supported. In some cases, Jabra PRO 930 may work on Mac if it is detected as an audio device.
Jabra PRO 900: How does a noise-cancelling microphone work?
The noise-cancelling microphone filters out unwanted background noise. It does so by distinguishing between sounds that come from nearby sources, such as from the mouth, and those from far away, which are suppressed. To get the full benefit of this technology, it is important that the noise-cancelling microphone is positioned as close to the mouth as possible.