Do I need to install Jabra PC Suite?
If the Jabra UC VOICE headset does not have full functionality with your softphone, downloading the
respective driver via Jabra PC Suite will help in establishing complete integration. Besides that, JPCS offers the following advantages:
- manage and configure your Jabra headset from your PC
- update your Jabra solution for free with the latest firmware (typically includes new or improved functionality
and error fixes)
- mass deployment (simple rollout of JPCS elements via MSI files plus easy, low-level configuration of JPCS components)
Special plug-and-play versions of Jabra UC VOICE headsets with integrated controls for Microsoft® LyncTM are available.
What are the voice applications that Jabra UC VOICE headsets support?
Jabra UC VOICE headsets are compatible with all leading brands of Unified Communications systems and VoIP clients, e.g. Microsoft ® Lync™, Microsoft ® Office Communicator, Cisco, Avaya, etc. For more detailed information, please go to our Softphone & Deskphone guide at www.jabra.com/alliancepartners
Do Jabra UC VOICE headsets work with Skype?
Yes, Jabra UC VOICE headsets are Skype compatible. The call-control unit functions with this application (Skype
version 3.2. and above). For full compatibility it is advised to download the Skype driver via Jabra PC Suite: www.jabra.com/PCsuite
. For products certified for Skype, please visit http://www.buyjabra.com/UK/products-for-pc
Which operating systems are supported?
Windows: Windows XP, Windows Vista (32-bit, 64-bit, Windows 7 (32-bit, 64-bit)
Linux: The products function as audio devices
Mac: On Mac OS both Jabra UC VOICE 550 and Jabra UC VOICE 750 headsets work as audio devices. Jabra UC VOICE 150 and Jabra UC VOICE 250 headsets are not supported by Mac OS.
What is the difference between the Microsoft® Lync™ models and the standard models?
The Lync models have buttons that are programmed to support Microsoft® Lync™. They feature a special hook button that interacts with the Microsoft® Lync™ software, making it possible to exploit these functionalities to the full. A Lync model can be used in conjunction with other software as well as for conventional headset use, but the hook button will not be operational.
Are Jabra UC VOICE headsets upgradeable and how often are there firmware updates?
Yes, they are upgradeable. New firmware updates are made available when required.
Do the Jabra UC VOICE headsets work with voice applications other than the officially supported ones?
Yes, Jabra UC VOICE headsets work as audio devices. Jabra UC VOICE 150 and Jabra UC VOICE 250 do not work on Macs.
Are Jabra UC VOICE headsets compatible with MACs?
Jabra UC VOICE 550 and Jabra UC VOICE 750 work as audio devices. Jabra UC VOICE 150 and Jabra UC VOICE 250 headsets do not work on Macs.
Do Jabra UC VOICE headsets work with all computers?
The Jabra UC VOICE 150 and Jabra UC VOICE 250 work on PCs. Mac is not supported. The Jabra UC VOICE 550 and Jabra UC VOICE 750 work with both PCs and Macs as audio devices. Simply plug it into the USB port on the computer and the headset is ready for use.
How does the Jabra UC VOICE headset connect to a computer or IP desk phone?
It is a simple plug-and-play solution. The user simply plugs it into the USB port of the computer or IP desk phone. The Jabra UC VOICE 550 and Jabra UC VOICE 750 can be connected to a PC or an IP desk phone.
The Jabra UC VOICE 150 and Jabra UC VOICE 250 can be connected to a PC but are not compatible with an IP desk phone.
Is there a stereo version of Jabra UC VOICE headsets?
Jabra UC VOICE duo variants (Jabra UC VOICE 150, Jabra UC VOICE 550 and Jabra UC VOICE 750) have stereo sound. The Jabra UC VOICE 250 headset comes in mono version only.
How do I find the headset’s firmware version?
Make sure you have the latest Jabra PC Suite – it is available at www.jabra.com/PCsuite
. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu. Go to the Help function and click on About Jabra UC VOICE headsets. The firmware version appears.