As a world leader in Contact Center headsets, Jabra devotes substantial resources to the development of groundbreaking technologies that deliver exceptional comfort and audio experience to Contact Center headset users. Please complete the form below to receive your complimentary copy of the new Best Practices Guide from Frost & Sullivan.

Find out how to ensure that headsets are properly positioned within the Contact Center infrastructure, so the company can generate maximum benefits from its technology investments.

The Best Practices Guide includes 4 main sections:
– Assessment and Discovery
– Vendor and Product Selection
– Implementation and Training; Change Management
– Measuring ROI; Follow-up

White Papers and Other Reports

Jabra is constantly adding to its library of reports, white papers, customer stories etc. on a wide range of subjects ranging from headset technologies and user experience to the role of the headset in business communications. Click here to download:

Best Practices Guide from Frost & Sullivan

The Best Practices Guide includes 4 main sections:
– Assessment and Discovery
– Vendor and Product Selection
– Implementation and Training; Change Management
– Measuring ROI; Follow-up

Download Best Practices Guide

How Can I Help You?
Frost & Sullivan White Paper on Using Headsets to Improve Agent Performance and Customer Satisfaction
Download White Paper

Contact Center Insights
In association with Frost & Sullivan, Jabra has conducted a major Contact Center study, polling 250 Contact Center managers in Great Britain, France, the U.S., China and India. The research will be published in a series of press releases and Business Briefs.

Realizing the Potential of Remote Contact Center Agents
Download Business Brief

Creating the right Contact Center work environment
Download Business Brief

Increased Retention is Within Reach for Modern Contact Centers
Download Business Brief

SafeTone™
Protect your Agents Hearing with Jabra SafeTone Technology
Download White Paper

Deployment of Multiple Headsets in Limited Space
Rules of Thumb on What to Consider when Planning your Contact Center
Download White Paper

Jabra Voice Customer Experience Study – UK 2011
Research reveals that Audio Quality in the Contact Center is a Significant Driver of Customer Satisfaction
Download Study

Value of Voice - UK 2010
Research Shows Why Speaking to Agents on the Telephone Remains Key to Customer Service
Download Report

Caring for Headsets
Leaflet on How to get the Most out of your Headset
Download Leaflet