Increase the volume on your phone

Ensure that the headset is paired to the device that you wish to use.

Make sure your phone is connected to the headset by tapping the Answer/End button.

Turn the headset off. Wait a couple of seconds, press the answer/ end button until yellow light comes on. Set your phone to discover Jabra STONE and your phone will find it. Connect and music should start only when asked for.

Bluetooth is a radio technology, which means it is sensitive to objects between the headset and the connected device. It is designed for the headset and the connected device to be used within 33 feet (10 meters)

Ensure that the headset is connected to your Bluetooth enabled device.

You may have been out-of-range (10 meters) to your Bluetooth enabled device or the headset might have experienced an ESD (Electrostatic discharge) incidence. Press the Multi Function
Button to re-establish the Bluetooth audio link.

Increase the volume on your device.

Make sure that the Jabra STONE is charged.

Turn the headset off. Wait a couple of seconds, press the answer/ end button until yellow light comes on. Set your phone to discover Jabra STONE and your phone will find it. Connect and you should now be able to listen to music

These features are dependent on the ability of your phone to support a hands-free profile. Even if the hands-free profile is implemented reject call, call hold and voice dialling are optional features which are not supported by all devices. Please consult your device manual for details.

Please note that some features can only be operated from the primary device e.g. voice dial using Jabra Stone with 2 mobile phones

Make sure the other device supports Bluetooth 1.1 or higher including the Advanced Audio Distribution Profile (A2DP) for music streaming. If the above procedure did not help then it is possible that your phone is using the stereo audio connection in a different way. You can enable this mode on Jabra Stone by performing pairing in the following way:

- Remove the Bluetooth connection to Jabra Stone on your phone
- Make sure the headset is charged
- Take the headset out of the portable charging unit
- Press the Answer/End button for 10-15 seconds until the connection indicator shows solid yellow light
- Go through the regular steps in pairing the headset to a Bluetooth device

Be aware that standby time of the Jabra Stone can be lower when using this pairing compared to the regular one.

You may have deleted your headset pairing connection in your mobile phone - follow the pairing instructions in ‘Pair Your Headset to a Phone or other Device’

The Jabra STONE is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset, hands-free and/or advance audio distribution profile (A2DP).